Return Policy

Thank you for shopping with Courtney Charming. We strive to provide you with high-quality custom jewelry and stickers that exceed your expectations. Due to the personalized nature of our products, we have crafted the following return policy:

1. Damaged in Shipping: We take great care in packaging and shipping your orders. However, if your product arrives damaged during transit, please contact us within 3 business days of receiving your order. We will require clear photographic evidence of the damage to initiate the return process. Upon verification, we will offer a replacement or a full refund.

2. Customized Products: As our products are custom-made to your specifications, we cannot accept returns or exchanges for reasons other than damage in shipping. We meticulously craft each item according to your preferences, making each piece unique and tailored specifically for you.

3. Quality Assurance: We are committed to delivering products of the highest quality. If you believe there is an issue with the craftsmanship or materials used in your order, please reach out to us within 7 business days of receiving your order. We will work with you to address any concerns and ensure your satisfaction.

4. Cancellation Policy: Given the personalized nature of our products, cancellations can only be accepted within 24 hours of placing your order. After this timeframe, orders cannot be cancelled or refunded.

5. Contact Us: If you have any questions or concerns regarding your order or our return policy, please don't hesitate to email us at courtneycharming@gmail.com.

By placing an order with Courtney Charming you acknowledge and agree to adhere to the terms outlined in this return policy.

Thank you for your understanding and continued support.